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When handing out discount coupons in return for evaluations you are more guaranteed customers will come back. This feature is optional, but highly recommended..
Next to your customer reviews, both about shop and a specific product, will appear the rest of products they purchased.
When a customer leaves a negative review you always get a notification with tips on how to manage it. After that your client has the opportunity to change their review if the issue is resolved.
If after a while your customer has not given a feedback, you can send them a reminder to ask them how their experience was.
If you want to exclude an email or a set of emails with the same domain from the list of those who receive the invitation to comment, you can now add the address or domain to your blacklist.